Global Reach – Personal Touch
Written by: Paul Kippax
One of the exciting things about working at Malvern is that we are always looking to extend our range of products and technologies, and that’s music to the ears of anyone with an abiding interest in technological development. Perhaps even more important, though, is that we also try and excel in the service and support we provide to our customers. As a result, we place great emphasis on encouraging the widest possible access to Malvern’s experience and expertise.
The Malvern experience
We must, of course, have the right products to offer, but increasingly the way a company communicates and deals with its customers is what really makes a difference. Our aim, directly and with our partners, is to deliver the same high quality experience to Malvern customers wherever they are on the world.
The opening this year of a centre of excellence in Delhi – our third in India – is part of Malvern’s commitment to having the infrastructure and expertise to fully support our customers as business continues to grow around the world. Even more recently, and for the same reason, we have extended our direct operations in Japan. You can find out here about local support in your part of the world.
Just a click away
Wherever you are though, you can access http://www.malvern.com/, a resource rich in information and educational materials, accessible to customers and non-customers alike. We were one of the early pioneers in the industry of web-based communications of all types, and I believe that we use web-seminars and other interactive communications in ways that we hope enable people do their jobs better and with less hassle! Why not sign up for one of our events and let us know what you think? And, of course, you can always comment as part of this blog.