Regular readers of this blog will know that one of the most important pieces of advice we provide with respect to setting product specifications or developing new methods is that one number is never enough. For example, a single measurement is always perfect and tells you nothing about how a method is performing – it is only by making repeat measurements that the method’s performance can be ascertained. And when it comes to setting specifications, selecting a single number from a Malvern analysis report and using it as a quality parameter is not enough – it is only by thinking about the properties of the material under test and how they need to be controlled that the range of appropriate specifications which need to be applied to maintain quality can be established.
So… is there ever a situation where one number is enough?
As product manager for Malvern’s laser diffraction systems, I think there is, and it can be applied in understanding whether Malvern is succeeding in delivering on our promise of excellent products and support. For me, the most important number I need to understand is the percentage of Spraytec and Mastersizer users who would recommend Malvern to other colleagues and companies. This is a question we asked in a recent survey, and the happy answer was that 98% of users would, indeed, recommend us to others. If you want to learn more about what our users said, you can read about it by clicking here.
This knowledge does not mean we’re resting, though. We’re already working through a brand new survey of our laser diffraction user base to see if we’re still delivering what you’d expect of Malvern and our products. Please do click here to take part.
Tell us your likes (and dislikes) and help us to understand how we can best support you as a Malvern user.