If there’s one thing that makes our whole team at Malvern Panalytical ‘burst’ with pride and happiness, it’s hearing directly from our customers how much our technologies help them in their work.

The joy of customer feedback

We receive a lot of feedback on a daily basis, and as you can imagine, it can be varied.  We thankfully get very few complaints and are proud to say that we do everything we can to deal with those swiftly and effectively.  Often, we receive suggestions for improvements and changes, and we love this sort of feedback!  As an organization, we are always striving to improve our products, grow our expertise and deliver more to our customers, and understanding more about what can really make a difference helps us do exactly that. 

Easing headaches and improving products

But we also love to read about how our products have really ‘nailed’ a particular challenge for our customers, how they have made lives easier, saved people time and money, helped smooth processes and improve end products, and in many cases eased headaches and bottlenecks. 

The limitless appeal of the Mastersizer 3000

One Malvern Panalytical product which seems to ‘hit the spot’ over and over again is the renowned Mastersizer 3000 laser diffraction system – one of our flagship instruments for particle sizing.  More than ten thousand of our customers from every corner of the world happily own a Mastersizer 3000 system, and they use it for a huge variety of applications:

The product is very useful for analysis of APIs. Accurate and reliable results are helpful for scientists for quick decision-making during product development.

Cadila Healthcare Ltd. | Pharmaceuticals

In a place as remote as Bhutan, Malvern Mastersizer has added much needed quality assurance in my area of work. Easy to operate and avail guidance from website, I am proud to operate one in my lab. I not only test in my lab for my company, I also help mining companies around my locality carry out test. They will soon be ordering their own one. Having Mastersizer has made me proud.

PSA Pvt. Ltd. | Mining & Construction

This product was very good at helping quantify the effectiveness of various blenders. I used various degrees of blade sharpness coupled with taste testing to find a “golden zone” of how diced up the food being blended should be.

SharkNinja | Food preparation

Tangible benefits

What really excites us about reviews including those above is that we can really understand how the Mastersizer 3000, a system which focuses on incredibly small detail – on the particle level – has such an impact on the big picture.  From lifesaving medications and delicious foods, to towering skyscrapers and passenger jets, the Mastersizer 3000 has made the invisible visible, and left many thousands of delighted customers in its wake.

Loved by our customers

And it’s for exactly this reason that the Mastersizer 3000 has recently been awarded a coveted ‘Gold Seal of Quality’ via SelectScience. What is really special about this award is that it is a direct result of user feedback. SelectScience’s Seals of Quality are awarded to the top 0.1% of products that consistently receive the highest customer review ratings on their website – in our case, more than 100 reviews from scientists at an average rating of more than 4.5 out of 5. Here at Malvern Panalytical, we have read every single one of these reviews, delighting in the fact that our technology is continuing to do so much to help so many.

Congratulations to the team

Of course, every brilliant invention has a team of visionary thinkers, creative problem-solvers and detail-loving geeks standing proudly behind it, and the Mastersizer 3000 is no different. From our software wizards to our production-line heroes, our product management gurus to our marketing aces, from our engineering geniuses to our customer service experts – everyone has happily played their part in making the Mastersizer 3000 one of the leading analytical systems of recent decades.

The final word must go to Dr. Paul Kippax, Malvern Panalytical’s Pharmaceutical Sector Director and the man who in a previous life managed the development and launch of the Mastersizer 3000:

I know that launching the Mastersizer 3000 will be the big highlight in the small part I have played in the Malvern Panalytical story. I am truly amazed at what the system has achieved in the hands of our customers. Indeed, as a secret particle geek, I still get excited knowing that I cannot live through a minute of any day without using or relying on something associated with a Mastersizer 3000 application. Particles are everywhere, and now there are many thousands of Mastersizer 3000s out there measuring them! The success of Mastersizer is a true reflection of the ingenuity and determination of the laser diffraction team at Malvern Panalytical, who remain committed to ensuring every Mastersizer 3000 system delivers what we promised – to help our customers develop world-leading innovations through smarter particle sizing.

Find out more about the Mastersizer 3000 and its enduring appeal, from those who know it best: our customers.