Author Archives: Mike Hodges

Published 16 Jun 2016

Helpdesk series – The importance of calibrating your Kinexus

Apologies for not posting sooner, but recently I have had the privilege of visiting some of our customers, covering for a service engineer who is temporarily out of action. It is hard work, but it has also been a timely…READ MORE >


Published 9 Feb 2016

Helpdesk series – Why are my results out of specification?

As mentioned in my first blog “A day in the life of a Helpdesk Specialist” in December, I promised to post regularly on the most Frequently Asked Questions we receive in the Support Team. So with that in mind, we will start with…READ MORE >


Published 10 Dec 2015

A day in the life of a Helpdesk Specialist

Hello – I’m Mike Hodges and I work in the Support Team at Malvern Head Office in the UK. When I’m asked what I do for a living, I often struggle to describe the various aspects of working on the…READ MORE >