Tag Archives: Customer service

Not one, but TWO shortlists!  We are delighted to share, in a year of tough competition, we have been shortlisted for two awards in the Herefordshire and Worcestershire Chamber of Commerce awards 2021. Being recognized for both our Excellence in Innovation and Excellence in Customer service is true testament our…READ MORE >

What is the best way to get support for your Malvern Panalytical instrument? Well, we have several methods, and I am going to let you in on a secret. The easiest is through our new web portal. Just fill in…READ MORE >

3 stumbling blocks for Report Designer (Zetasizer) – the rule of two The three most common holdups encountered in the report designer feature are listed here. Not everyone delves into the depth of the Zetasizer software, but of those who…READ MORE >

Regular readers of this blog will know that one of the most important pieces of advice we provide with respect to setting product specifications or developing new methods is that one number is never enough. For example, a single measurement…READ MORE >

A J Weberman believed that you are what you throw away.  He then proceeded to raid the trash cans of celebrities such as Bob Dylan in order to discover what made them tick. What makes Malvern tick? I guess you…READ MORE >

At Malvern we take customer support very seriously and are always looking to improve the level and range of service that we provide. As Product Manager for After Sales it’s part of my job to find out whether we’re getting…READ MORE >