Published 4 May 2017
3 stumbling blocks for Report Designer (Zetasizer) – the rule of two The three most common holdups encountered in the report designer feature are listed here. Not everyone delves into the depth of the Zetasizer software, but of those who…READ MORE >
Tags: bug, customer relationships, Customer service, error, layout
Published 4 Aug 2015
Regular readers of this blog will know that one of the most important pieces of advice we provide with respect to setting product specifications or developing new methods is that one number is never enough. For example, a single measurement…READ MORE >
Tags: customer satisfaction, Customer service, Laser diffraction, Mastersizer, Particle size
Published 11 Sep 2012
A J Weberman believed that you are what you throw away. He then proceeded to raid the trash cans of celebrities such as Bob Dylan in order to discover what made them tick. What makes Malvern tick? I guess you…READ MORE >
Tags: characterization, Customer service, customer support, dynamic light scattering, spectris
Published 7 Jul 2011
At Malvern we take customer support very seriously and are always looking to improve the level and range of service that we provide. As Product Manager for After Sales it’s part of my job to find out whether we’re getting…READ MORE >
Tags: Customer service, materials characterization, satisfaction
