Tag Archives: helpdesk

Published 3 Sep 2019

Help! I need some…GPC/SEC expert advice

There are many things to consider when maintaining a GPC/SEC instrument: the mobile phase, the column set, the pump components, the post-column filter, and up to four different detectors…all in a single system! And that’s not even accounting for your…READ MORE >

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Published 18 Aug 2016

Malvern Instruments Internships

Internships at Malvern Instruments UK Helpdesk internship experience for a German Student ‘Courage is not the absence of fear, but rather the judgement that something else is more important than fear.’-Ambrose Redmoon My name is Tamara Hamberger and I decided…READ MORE >

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Published 16 Jun 2016

Helpdesk series – The importance of calibrating your Kinexus

Apologies for not posting sooner, but recently I have had the privilege of visiting some of our customers, covering for a service engineer who is temporarily out of action. It is hard work, but it has also been a timely…READ MORE >


Published 9 Feb 2016

Helpdesk series – Why are my results out of specification?

As mentioned in my first blog “A day in the life of a Helpdesk Specialist” in December, I promised to post regularly on the most Frequently Asked Questions we receive in the Support Team. So with that in mind, we will start with…READ MORE >


Published 10 Dec 2015

A day in the life of a Helpdesk Specialist

Hello – I’m Mike Hodges and I work in the Support Team at Malvern Head Office in the UK. When I’m asked what I do for a living, I often struggle to describe the various aspects of working on the…READ MORE >


Published 19 Aug 2014

FAQ: How can I submit a data file to the help desk?

Occasionally you may have data where you would like the help of the Malvern Instruments support team with interpreting what it means.  Here are a few simple steps to take to make sure your request gets routed appropriately to the…READ MORE >

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